What's Homeaglow's Cancellation Policy?
Homeaglow gives you the flexibility to only claim jobs when you are available.
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Once you accept a job, the customer is counting on you to show up
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Cancellations will receive an automatic 1-star review and you will forfeit your pay for that job.
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Your profile status will be affected & you risk delayed future requests
To cancel an upcoming appointment, follow the instructions below.
If you're using the Homeaglow for Cleaners app:
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Select your appointment with your client.
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If the appointment start time has not passed yet, tap 'Manage' > 'Cancel Job'
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If the appointment start time has already passed, tap 'Invoice' > 'Reschedule' > 'Cancel Job'
If you're using your browser:
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Go to your dashboard's My Upcoming Jobs & Requests page, and select your appointment with your client.
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If the appointment start time has not passed yet, tap 'Manage' > 'Cancel Job'.
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If the appointment start time has already passed, tap 'Invoice' > 'Reschedule' > 'Cancel Job'.
If you will not be able to make it to a job, we strongly recommend contacting your client to reschedule instead of cancelling. This way, you get to keep the job, and your client will still get their cleaning.
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