How can we help?

If your client requests more time, you can update the duration of the job from your dashboard or your app to reflect the extra hours added. You will be paid for them at the hourly rate that you set.

If you're using the Homeaglow for Cleaners app:

1. Go to the 'My Jobs' tab and select your appointment with your client.
2. Tap on 'Manage Job'.
3. Select either 'Reschedule' or 'Cancel job'. This will direct you to a new window where you can make changes to the job.
4. Tap on the duration field, and select your appointment's new duration.
5. Once you're done, tap on the 'Save Changes'
6. When a pop-up window appears, tap on 'Yes, client approved.'

If you're using your browser:

1. Go to your dashboard and select your appointment with your client.
2. Click 'View / Edit Details'
3. Under 'Edit Date, Time, & Hours', change the duration to reflect the number of hours that you've worked.
4. Once you're done, click 'Save Changes'.
5. When a pop-up window appears, tap on 'Yes, client approved.'

Important Reminder: Please make sure that your client has agreed to be charged extra. Unauthorized changes may lead to account deactivation.

Don't have the Homeaglow for Cleaners app yet? Download it now!

• IOS
• Android