Best Wash and Fold Laundry Service Apps

Choosing the right laundry service app

We’ve compiled a list of the 4 most popular laundry service apps online. These are sites you can use for wash and fold services that include pickup and delivery. Some services also offer dry cleaning as well.

Choosing the right one is a personal choice. We spell out the pros and cons of each, explain who will actually launder your clothes and give an indication of what you can expect to pay.

Rinse

Rinse is a service that outsources your laundry to local laundromats and dry cleaners. Rinse offers these services:

• Wash and fold
• Dry cleaning
• Hang dry
• Pick up and delivery

Why Rinse?

Rinse simplifies getting your laundry done by organizing the pickup, laundering, and delivery of your clothes. Being able to book your pickup time and knowing that your clothes will be delivered to your door makes it easier to fit your laundry within your schedule.

Hamper uses local dry cleaners and laundromats to do the actual laundering, which should ensure that a professional is handling your clothes.

However, as with Hamper below, communication could break down between you and the service provider as the Rinse app sits between the two of you.

Rinse offers a subscription and non-subscription model so that you can either use the app often and save, or use it periodically and avoid subscription fees. Understanding typical dry cleaning prices can help you choose the pricing that is right for your laundry needs.

Rinse also comes with a guarantee, but it’s heavily limited. If you’re not happy with how your clothes have been cleaned, Rinse will clean them again at no charge.

Rinse locations

Rinse only serves a limited number of locations. It serves 10 major cities that include:

• New York
• Los Angeles
• San Francisco
• Chicago
• Washington DC
• Boston
• Austin
• Dallas
• New Jersey
• Seattle

You can check whether your location is serviced by using the app or Rinse’s website. However, you’ll have to sign up first.

Rinse ratings

Rinse ranks between 3.5/5 and 4.4/5 based on online reviews, suggesting an above-average to excellent rating. On Yelp, Rinse scores 3.5/5 based on 1000 reviews. On Trustpilot, Rinse scores 4.4/5 based on 248 reviews. In both the App Store and Google Play store, Rinse scores 4.6/5 based on 2598 Apple reviews and 502 Google reviews.

Pros of Rinse

Positive reviews talk overwhelmingly about the convenience and quality of the Rinse service. For example:

• “Beyond my expectations and above and beyond a wash and fold service. Been using them for years and their service, responsiveness and accountability keeps me coming back.” Michael, Yelp
• “…Everything was sorted and folded perfectly. The pick up and delivery was easy and everything was professional and friendly as advertised.” Erik, Trustpilot

Cons of Rinse

Negative reviews tend to focus on lost or damaged clothing and a weariness with customer support. For example:

• “They lost a few of my small clothing items. They did offer some store credits, but it became a mental load to keep track of what I sent and what I received in return. I would not be using them again.” Elda, Yelp
• “I utilize services such as this to uncomplicate and bring ease to my life and constant back and forth about the irresponsible handling of items is not in line with that mission.” Cia, Trustpilot

Pricing

The prices for Rinse depend on whether you take a subscription or use the service ad hoc.

• Rinse repeat: $1.39/lb plus subscription fee
• Rinse repeat plus: $1.64/lb (next-day service included) plus subscription fee
• Pay as you go: $2.99/lb + $9.95 for pickup and delivery + $5 service fee + $9.95 for next-day service

If you opt for a subscription, prices start at $9.95/month when you pay monthly.

Poplin

About Poplin

Poplin (formerly known as Sudshare) is a laundry service that connects you with independent contractors who do your laundry for you. Poplin’s service includes:

• Laundry pickup
• Laundry wash and fold
• Laundry delivery

Why Poplin?

The main reason to use Poplin is convenience. With near nationwide coverage, there’s a good chance you’ll find someone in your area to pick up, wash, and return your laundry for you.

Through the Poplin app and website, more than 3 million loads of washing are done a year and more than 150,000 people have used the platform.

Poplin tries to make the process secure and pain free by vetting all their independent laundry washers and giving you a limited guarantee of $1000 for damage. There are a few caveats to be aware of the with their coverage:

• Your plan type will determine your coverage which ranges from $50 to $75 per garment, with a max of $500 to $1000 per order.
• Value of damaged items is based on 70% of purchase price
• You have to claim within 48 hours of your laundry being delivered.

Poplin locations

Poplin can connect you with independent laundry washers in 48 states. This includes 500+ cities and 8,000+ zip codes. To see if you there is anyone in your area to wash your laundy, enter your zip code in the app or website.

Poplin’s rankings

On Trustpilot, Poplin has a 4.3/5 rating based on more than 5,000 reviews, suggesting that most find Poplin an “excellent” service to use.

Poplin Pros

The big pro to Poplin is the convenience. Most positive reviews mention the reliability and the quality of the service received. For example:

• “My laundry always comes back neatly folded, fresh and clean. Service is impeccable and I have the ability to select my favorite people to handle my things.” Damira, Trustpilot
• “Very easy! I absolutely love this service! I don’t have a washer and dryer hook up in my rental. Without this service I would be stuck using the laundromat at the most inconvenient times.” Sarah Morris, Trustpilot

Poplin Cons

On the negative side, some reviews raise concerns about lost laundry and laundry bring delivered to the wrong address. For example:

• “My households laundry was taken right from our front door because the delivery notice went to e-mail. No one reached out by phone or text. Because of this our laundry was left outside in clear bags.” Jarel, Trustpilot
• “Clothes were all washed together even though I labeled and separated it out…Ruined hundreds of dollars worth of athleisure by washing it with linens.” Maya, Trustpilot

Pricing

Poplin costs $1/LB in most areas, but can cost more in some. The price doubles to $2/LB for express service in most areas, with some zip codes costing more. Orders carry a minimum charge of $20 for a standard service and $40 for an express service.

There are also additional fees to be aware of:

• $3 service fee on top of every order
• Prices surge at busy periods which can increase your costs
• If you’re laundry isn’t available at the agreed pickup time, this costs an additional $20
• If your laundry is considered too dirty to wash, you’ll be charged an additional $20

It’s recommended to tip for better repeat service as the independent professionals that wash your clothes can choose which clients they take on.

Tide Cleaners

About Tide Cleaners

Tide Cleaners is a group of franchised stores that offer the following services:

• Dry cleaning
• Wash and fold
• Clothing alterations (in some locations)
• Shoe repairs (in some locations)

Why Tide Cleaners?

The main reason to use Tide Cleaners is local service and the peace of mind that comes with using a business (instead of independent contractors).

Tide offers the full range of traditional dry cleaning services, including suits and dresses, and also specializes in “wash and fold” services. Note that when you order “wash and fold”, yours clothes will be bulk washed with those of others and will be machine dried.

Tide Cleaners also offers a pick and up delivery service so that you don’t need to visit a store to get your laundry done.

If your items are damaged during cleaning, Tide offers compensation on a case by case basis, as long as you report the issue within seven days of laundering.

Tide Cleaners locations

Tide has 188 locations across the country, with most in large cities. Tide also has public and private lockers in many locations, along with services on a number of campuses. To check if you have one in your area, check the map on the Tide cleaners site or app.

Ratings

On Yelp, Tide Cleaners scores 3.5/5 based on 508 reviews.

Tide Cleaners Pros

The bulk of online reviews praise Tide Cleaners for prompt service and convenience, with an emphasis on Tide’s locker service. For example:

• “For the ease of use and the excellent customer, I will continue to go back to Tide.” Ben C., Yelp
• “My laundry was misplaced once but they quickly found it and corrected it. Customer service was super prompt and quick.” Brittani, Yelp

Tide Cleaners Cons

In negative reviews of Tide Cleaners, customers often express frustration with their clothing going missing or taking too long to be returned. An accompanying frustration is automated customer service. For example:

“It's impossible to talk to a person, there is no phone number, just a chat bot.” Maria, Yelp

“After contacting Tide with this issue, I was made aware of the 7 day timeframe they need once the apparel is received back for them to have any fault. After the 7 days, Tide is not responsible.” Matt, Yelp

“A good business concept, but terrible execution. They should employ reliable staff who do their work with conscience and care. Mistakes happen but it's the way they handled the correction of the mistake that angered and upset me as a customer.” Sherif, Yelp

Pricing

Tide Cleaners starts at $1.69/lb for a wash and dry service. Dry cleaning prices vary, but you can expect around $4 a shirt and $40 for a queen comforter. Free pick up and delivery is included when you sign up to Tide Cleaners.

Hamper

About Hamper

Hamper is an app that outsources your laundry to laundromats and dry cleaners. Hamper offers the following services:

• Wash and fold service
• Dry cleaning
• Gentle hang and dry
• Bulky item cleaning, like comforters

Why Hamper?

The big advantage to Hamper is the convenience of scheduled pickup, tracking, and free delivery. You can also schedule regular pickups so that your laundry is handled at the same time each week.

Hamper is available 7 days a week, from 8am to 10pm, including holidays, which means you can use the service when it suits you best. Hamper also offers a same-day service.

Pricing on Hamper is similar to what you’d pay at your local laundromat and dry cleaner, but with the enhanced convenience of free drop off and tracking.

When you do your laundry with Hamper, the actual cleaning will be outsourced to your local laundromat or dry cleaner, which helps ensure that a professional will be laundering your clothes. However, with the app between you and the person handling your clothes, communication can be potentially difficult.

Hamper locations

Hamper is available in all states and major cities, with most rural areas also covered. You can check if your location is covered in the app or in the location list on the Hamper site.

Hamper’s ratings

Hamper’s online ratings vary between 3.1 on the Google Play store to 4.5 in the App Store, suggesting an average to excellent rating.

Hamper scores 4.1/5 on Trustpilot based on 33 reviews. On the App Store, Hamper scores 4.5/5 based on 791 reviews. On the Google Play store, Hamper scores 3.1/5 based on 77 reviews.

Pros of Hamper

Positive Hamper reviews often focus on the speed, ease and reliability of the service. Reasonable pricing is also a common theme. For example:

“Great service. Thumbs up! Always on time, user friendly website, fair prices, professional staff. Highly recommend!!” Russ, Trustpilot

“We were thrilled with Hamperapp! Easy to use, reasonably priced and on-time every time. Love these folks! Highly recommended.” Leslee, Trustpilot

“I spent so much time at the dry cleaners every two weeks. With Hamperapp, I pay the same amount but save so much time! Highly recommend it!” Jorge Armando, Trustpilot

Cons of Hamper

The biggest downside to Hamper that your washing may be lost and then difficult to recover. For example:

“Ignored texts, voicemails, phone calls and won’t acknowledge they lost my clothes- they also sent me some random clothes of other people…” Javier, Trustpilot

“Some of my tshirt and top were not returned probably mixed with other clients, stay away and save your money!” Ronnie, Trustpilot

“They lost a few shirts and two pairs of shorts and there isn’t any way on the app to handle this situation.” Anonymous customer, Trustpilot

Pricing

Hamper aims to price itself around the same point as your local dry cleaner and laundromat, but with free delivery thrown in. You can pay through the app, which makes payment easy without cash. It’s recommended to tip for better repeat service. Be aware that there is a minimum order value.