If your cleaner did not arrive for your appointment:

• You will not be charged for your appointment.
• We will work with you to create a Priority Request appointment at a time of your choosing.

To report a problem with your cleaner:

• Go to your dashboard, and select your appointment with your cleaner.
• Scroll down and click 'report an issue'.
  • If you select 'My cleaner hasn't shown up yet', you'll be able to ask for your cleaner's ETA. If they don't respond, you'll have the option to cancel or reschedule with a different Cleaning Professional.
  • If you select 'My cleaner rescheduled or cancelled', you'll have the option to reopen your request to other cleaners or reschedule.

Select an appointment from the following list to get started: Login to your account to manage appointments. No invoiced appointments detected