Privacy Policy

 

Last updated: January 25, 2017

 

Our Policy

Welcome to the web site (the "Site") of Homeaglow, Inc. (doing business as Homeaglow). This Site is operated by Homeaglow and has been created to provide information about our company and the Homeaglow house cleaning services, whether accessible to you via web, mobile app or other platform (our services, together with the Site, are the "Services") by visitors and users of the Services ("you" and/or "your").

This Privacy Policy sets out Homeaglow's policy with respect to information, including in particular information which identifies you personally (known as 'personally identifiable information' in the USA which we'll call "Personal Data") and other information that is collected from visitors and users of the Services.

Please read this privacy policy carefully so that you understand how we will treat your information.  By using any of our Services, you confirm that you have read, understood and agree to this privacy policy.  If you do not agree to this policy, please do not use any of the Services.  If you have any queries, please email us at support@homeaglow.com

Who we are:

In the USA, we are Homeaglow, Inc. (doing business as Homeaglow), a Delaware corporation with our head office at 2711 Centerville Road, Suite 400, Wilmington, New Castle County, Delaware 19808.

We will refer to these companies together as "Homeaglow", "we", "us" and/or "our".

Our legal status under applicable data privacy laws

Information We Collect:

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Services.

Wherever Homeaglow collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.

Non-Identifiable Data: When you interact with Homeaglow through the Services, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in the USA).  Such information is collected passively using various technologies.  This includes:

      i.         Technical or other details about any device which you use to access the Services, including: Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details.  This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;

     ii.         Details of your use of our Services including, but not limited to: metrics information about when and how you use the Services; traffic data; and your geographical location data.

Homeaglow may store such information itself or such information may be included in databases owned and maintained by Homeaglow's affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of our Services, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Platform Communications

In addition to appointment reminders sent to the email address & phone number provided during booking, you may contact us at homeaglow.com/help. Additionally, we may provide an optional phone number that connects you with your Cleaning Professional(s). This phone number is property of Homeaglow, Inc.

By providing your phone number and using the Homeaglow Platform, you agree that we may, to the extent permitted by applicable law, use your mobile phone number for calls and, if such phone number is a mobile number, for text (SMS) messages, in order to assist with facilitating the requested Professional Services. Standard call or message charges or other charges from your phone carrier may apply to calls or text (SMS) messages we send you. You may opt-out of receiving text (SMS) messages from us by replying with the word "STOP" to a text message from us. You acknowledge that opting out of text (SMS) messages may impact your ability to use the Homeaglow Platform.

By providing your phone number, you expressly consent that your numbers provided will be used to communicate with between you, Homeaglow and your customers/cleaners unless and until you opt-out via email to support@homeaglow.com.

You agree to Homeaglow's use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Service Provider or Service Requestor using a telephone number provided by Homeaglow. During this process, Homeaglow and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Homeaglow's use and disclosure of this call data for its legitimate business purposes.

By using the Services, you acknowledge and agree that any incoming or outgoing calls, text SMS messages, and other communications transmitted to or through the Services may be monitored and/or recorded for quality assurance purposes, including but not limited to assisting in the resolution of any disputes you may have with the Services.


Use of cookies:

In operating the Services, we may use a technology called "cookies."


Our Use of Your Personal Data and Other Information:

By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the "Homeaglow Related Companies to use that information in the following ways:

(1) to implement and monitor any Homeaglow bookings which you make using our Services; (2) to share your Personal Data with Homeaglow professionals in order to carry out your Homeaglow bookings using our Serviecs; (3) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Services, when you choose to do so; (7) to notify you about changes to our Services; (8) to improve or modify the Services, for example based on how you use our Services; (9) to calculate conversion rates and other elements of Services' performance; and (10) for marketing purposes (which we discuss further below).

 


Our Disclosure of Your Personal Data and Other Information:

Homeaglow is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Cleaning Services: We will share your Personal Data with cleaning service providers as necessary for them to provide their cleaning services to you.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with the Homeaglow Related Companies  if we need to do so to fulfil this Privacy Policy.

Agents, Consultants and Related Third Parties: Homeaglow, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements: Homeaglow may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Homeaglow, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Homeaglow conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Homeaglow may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Homeaglow may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes in fulfilment of this privacy policy.

Marketing and advertising: Homeaglow and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.


We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Your Choices:

You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Homeaglow Services.

Where and how we store your personal information:

The information that we collect from you will be held in servers in the USA and/or potentially in the European Union.  If data is collected from you in the European Union then it may be transferred to, stored and processed at a destination outside the European Economic Area (including the USA).  By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Unsolicited information and public forums:

Please be aware that we do not accept unsolicited Personal Data unconnected with the Services and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information including Personal Data (for example on a discussion forum).  Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Children:

Homeaglow does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Homeaglow through the Services, please contact us, and we will endeavor to delete that information from our databases.


Links to Other Web Sites:

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Homeaglow (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Homeaglow endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.


Security:

Homeaglow takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Homeaglow via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Registered Homeaglow users will have an account name and password which enables you to access certain parts of our Services.  You  are responsible for keeping them confidential. Please don't share them with anyone.


Other Terms and Conditions:

Your access to and use of the Services is also subject to the Terms of Use at homeaglow.com/terms

Your rights:

In the European Union

If you are a European Union citizen, you have the right to ask us not to process your personal information for marketing purposes by contacting us at support@homeaglow.com.  EU data protection legislation gives EU citizens the right to access information held about you.  Any access request may be subject to a small administrative fee to meet our costs in providing you with details of the information we hold about you.  You may also email us at support@homeaglow.com to request that we delete your personal information from our database. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for legitimate business purposes (and if so we will explain this to you at the time).

Your California privacy rights

Under California law, California residents who have an established business relationship with us may choose to opt out of disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval, email support@homeaglow.com.


Changes to Homeaglow's Privacy Policy:

The Services and our business may change from time to time. As a result, at times it may be necessary for Homeaglow to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law).  Any changes we may make will be posted on this page and we will highlight to you any material changes which we make.  This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.


Access to Information; Contacting Homeaglow:

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.

Please also feel free to contact us if you have any questions about Homeaglow’s Privacy Policy or the information practices of the Services.

You may contact us as follows: support@homeaglow.com