How can we help?

Homeaglow gives you the flexibility to only claim jobs when you are available.

• Once you accept a job, the customer is counting on you to show up 

• Cancellations will receive an automatic 1-star review and you will forfeit your pay for that job.

• Your profile status will be affected & you risk delayed future requests

To cancel an upcoming appointment, follow the instructions below.

If you're using the Homeaglow for Cleaners app:

• Select your appointment with your client.

• If the appointment start time has not passed yet, tap 'Manage' > 'Cancel Job'

• If the appointment start time has already passed, tap 'Invoice' > 'Reschedule' > 'Cancel Job'

If you're using your browser:

• Go to your dashboard's My Upcoming Jobs & Requests page, and select your appointment with your client.

• If the appointment start time has not passed yet, tap 'Manage' > 'Cancel Job'.

• If the appointment start time has already passed, tap 'Invoice' > 'Reschedule' > 'Cancel Job'.

If you will not be able to make it to a job, we strongly recommend contacting your client to reschedule instead of cancelling. This way, you get to keep the job, and your client will still get their cleaning.

Related Articles:

• What if my client wants to cancel?

• What is Homeaglow's Last-Minute Cancelation Policy?

• What happens if I no-show my appointment?

Don't have the Homeaglow for Cleaners app yet? Download it now!

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